Returns & Terms & Conditions
TERMS & CONDITIONS
Welcome to the karumfg.com website (hereafter referred to as the Site”) which is operated by or for KARU MFG or KARU RESEARCH, its affiliates or related companies, referred to collectively as KARU MFG or KARU RESEARCH.
RETURNS AND REFUNDS
Due to our location in India, we do not offer returns on products purchased through the Karu Research website. All goods are final sale.
If goods purchased from the website are defective. Please reach out to email@example.com with the problem and then a return/refund/partial refund may be processed at the discretion of the Karu Research and Karu MFG customer service teams
We may from time to time change the terms that govern your use of the Site. Your use of the Site following any such change constitutes your agreement to follow and be bound by the terms as changed. We may change, move or delete portions of, or may add to, the Site from time to time, for any reason, with or without notice.
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, music, and written and other materials that appear as part of this Site (collectively, the “Contents”) are copyrights, trademarks, trade dress and/or other forms of intellectual property owned, controlled and/or used under license or with other legal authority by KARU MFG or KARU RESEARCH. The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned byKARU MFG or KARU RESEARCH. The Contents of the Site, and the Site as a whole, are intended solely for personal, non-commercial (other than for the purchase of merchandise from the Site) use by the users of the Site. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.
THE USE OF ANY ROBOT, SPIDER, OR OTHER AUTOMATIC DEVICE OR SOFTWARE IN CONNECTION WITH THE SERVICES IS STRICTLY PROHIBITED. IN THE EVENT WE REASONABLY DETERMINE THAT ANY ORDER OR ATTEMPTED ORDER WAS MADE BY OR THROUGH USE OF ANY ROBOT OR OTHER AUTOMATIC DEVICE OR SOFTWARE, WE HAVE THE RIGHT, IN OUR SOLE AND ABSOLUTE DISCRETION, TO DENY OR CANCEL ANY SUCH ORDER, TO REFUSE TO ACCEPT ANY RETURNS OR OFFER REFUNDS, AND/OR TO CHARGE RESTOCKING FEES.
You agree to pay all fees or charges to your Account in accordance with the fees, charges and billing terms in effect at the time a fee or charge is due and payable. You must provide a valid credit card (Visa, MasterCard, or any other issuer accepted by us) or PayPal account or APPLE PAY to Shopify, our third-party payment provider(“Payment Provider”) in order to purchase products and to use certain Services. Your credit card provider agreement governs your use of the designated credit card or PayPal or APPLE PAY account, and the terms and conditions on the website of the Payment Provider governs your use of its website, and you must refer to the respective agreement or terms and conditions, and not the Terms, to determine your rights and liabilities. By providing to Shopify, on behalf of KARU MFG or KARU RESEARCH, with your credit card number [or PayPal account] and associated payment information, you agree that KARU MFG or KARU RESEARCH is authorized to immediately invoice your Account for all fees and charges due and payable to KARU MFG or KARU RESEARCH hereunder and that no additional notice or consent is required. You agree to immediately notify KARU MFG or KARU RESEARCH of any change in your billing address or the credit card [or PayPal account] used for payment hereunder. KARU MFG or KARU RESEARCH reserves the right at any time to change its prices and billing methods, either immediately upon posting on KARU MFG or KARU RESEARCH Properties or by e-mail delivery to you.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
CORRECTION OF ERRORS AND INACCURACIES
The information on the Site may contain typographical errors or inaccuracies and may not be complete or current. KARU MFG or KARU RESEARCH therefore reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time with or without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing, product availability or otherwise. We apologize for any inconvenience this may cause. If you are not fully satisfied with your purchase you may return it in its original condition, with the original packing receipt within 10 days of the order date, subject to compliance with all other terms and conditions of the KARU MFG or KARU RESEARCH.
Although availability may be indicated on the Site, we cannot guarantee product availability and products, nonetheless, may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may, in our discretion, ship products which have substantially similar functionality and specifications to the products ordered or cancel your order.
We have made efforts to display accurately the colors of products that appear on the Site. However, as the actual colors you see will depend on your monitor and/or other technological circumstance, we cannot and do not guarantee that your monitor’s display of any color will be accurate.
THIRD PARTY PROVIDER
KARU MFG or KARU RESEARCH will use commercially reasonable efforts to meet any shipment schedules set forth on the Site. However, any shipment date or forecast provided by KARU MFG or KARU RESEARCH is only an estimate of the time required to make shipment. Unless otherwise agreed to by KARU MFG or KARU RESEARCH, all items will be shipped by KARU MFG or KARU RESEARCH, or its designated representative, in the KARU MFG or KARU RESEARCH’s standard packaging using a delivery service specified by KARU MFG or KARU RESEARCH. For additional information about shipping, please see our SHIPPING POLICY.
To the extent that the Site contains links to outside services and resources, the availability and content of which KARU MFG or KARU RESEARCH does not control, any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service or resource.
SHIPPING METHODS DO NOT INCLUDE PROCESSING TIME. You will receive an email from firstname.lastname@example.org when your order has been confirmed. Please allow 7-10 business days for your order to be processed. Shipping times may increase during holidays and other peak seasons. Purchased items will be shipped within 10 business days of the order, although most will be shipped within 3 to 4. Please allow up to 2 weeks for your delivery to arrive. If you still have not received your purchase after 3 weeks, please contact us at email@example.com
TAXES, SHIPPING & HANDLING CHARGES
All India orders are shipped via DELHIVERY or DTDC. All USA orders are shipped via UPS, USPS or Fedex or DHL. All international orders are shipped via UPS or Fedex or DHL. Carriers are selected based on the most efficient delivery.
All international orders may be subject to sales tax, import duties, and customs charges at the receiver’s expense. This rate is determined by the receiving country. please contact your local customs for further information.
FAILED DELIVERY/RETURNED TO SENDER
If the package cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect phone number, wrong or incorrect shipping address, absent receiver,) or if the customer refuses to collect the package, the package will be returned to the sender (KARU MFG) at the customers expense. The expense includes shipping costs and any duty and tax the package may have incurred; this amount will be deducted from the total of the order to be refunded.
If you receive your package, and it is damaged and/or opened, please take a photo of the damage before checking the contents inside. Please submit a claim via the courier used to ship your order.
KARU MFG or KARU RESEARCH:
- is unable to ship to PO boxes.
- is unable to combine separate orders into a single shipment.
- is unable to change any shipping addresses. We will only ship to the address entered at the time the order was originally placed.
- is unable to cancel or modify an order.
- is unable to price match or make price adjustments.
Customers are responsible for any additional shipping fees associated with a returned package or exchange. KARU MFG will either send an invoice to you for the costs, or you are able to provide us with a prepaid shipping label. Reese Cooper will only hold your package for 30 days before it is deemed abandoned. After 30 days, an abandoned package will forfeit the right to an exchange or refund.
REFUND OR EXCHANGE WHEN PURCHASED AT RETAIL PRICE. ALL DISCOUNTED ITEMS ARE FINAL SALE.
All returns must be authorized by requesting a return at firstname.lastname@example.org. Returns must be sent within 14 days of shipment receipt for any problems or concerns with merchandise. The goods should be returned in their original, undamaged packaging with both the printed receipt and return form for a refund or exchange. All exchanges dependent on existing stock.
Under these circumstances we cannot refund any postage charges with the exception of faulty or incorrectly shipped items * or accept items that are not in their original packaging or not in a re-sellable, like new condition.
KARU MFG or KARU RESEARCH will not issue credits or refunds for any difference in price on items purchased before the start of any sale. Orders placed at retail price, will have any refund or exchange option available, while those purchasing at a sale price are considered final sale. All processed orders shipped before the start of any sale, may not be exchanged for items at their discounted price. For any problems or concerns with the merchandise notice must be given to email@example.com, within 2 days of shipment receipt.
To exchange an item it must have the original packaging, in as-new condition with both tags and printed receipt when returned. Domestic customers are financially responsible for shipping the item back to KARU MFG or KARU RESEARCH for the exchange. International customers are financially responsible for shipping the item back to KARU MFG or KARU RESEARCH for the exchange, as well as for shipping the exchanged item back to their respective country.
Any product shipped back to KARU MFG or KARU RESEARCH as an RTS (Return To Sender) for failure to deliver/receive/collect from the carrier or facility, will be subject to a $15 RTS Fee to cover reshipment costs. All customers should receive tracking details upon dispatch, and are expected to monitor tracking progress for any delivery exceptions. The customer will be notified of said return by a service representative, the delivery address will be re-confirmed, and the RTS Fee must be made payable through the original payment method.
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and payment information), email address, and phone number. We refer to this information as “Order Information”.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.